Service Shipping

The Ruger Customer Service Departments will be closed November 26 - 29.
Regular business hours will resume on November 30. We will respond to emails and service repairs as quickly as possible upon reopening. Thank you for your patience and understanding.

All firearms and magazines shipped to our factories must be verified to be completely empty of all live ammunition. Empty cartridges (casings) must be removed from chambers and magazine. Please do not ship live ammunition of any form to the factory. Accessories such as scopes, scope mounts, slings and etc. should be removed before returning the firearm. Older gun boxes may be considered valuable. If so, you should NOT send these boxes to Ruger, as they may be damaged during shipping. Please make sure there are no previous shipping labels on the box used to ship your firearm to ensure acceptance from the shipping provider. Ruger assumes no responsibility for lost or damaged boxes. Some products may be no longer in production or being serviced at this time, click here to view a list of these products.

Please include a note in with the firearm to be serviced that identifies:
• Your return shipping address and telephone number.
• The nature of the problem or service required.

Please contact the appropriate Service Department to receive a RMA number (Return Material Authorization Number) before shipping your firearm in for service. This number will allow us to quickly and properly process your firearm.

Please retain a notation of the serial number of your firearm in your possession for future reference when contacting our service department. Please package your firearm in a suitable container making sure that any loose items such as bolts or magazines are securely packaged (padded) and are not loose in the carton.

Note: Handguns may not be shipped by individuals through the U.S. Mail. Individuals are allowed to ship handguns next day air to our factory for service using commercial carriers such as Airborne Express, Federal Express or United Parcel Service.

Please do not include your carrying case, scabbard, or custom accessories with a firearm being shipped to the factory for service. DO NOT SEND GUN BOXES OR LITERATURE THAT YOU CONSIDER TO BE COLLECTOR’S ITEMS – THESE ARE INVARIABLY DAMAGED OR DESTROYED IN SHIPMENT.

Please note: If your firearm is received in error, it will be sent back to you to ship to the correct facility. If you have any questions regarding where to ship your Ruger firearm, please contact either service facility for instructions.