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Contact Customer Service

Contact Customer Service

Online Support Request

Submit a question or comment and we will return your answer within three working days.

Customer Service will be closed July 5 - 9. We will resume regular hours on July 12, at which time we will respond to emails and service repairs as quickly as possible upon reopening. Thank you for your patience and understanding.

Important Notes

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We are happy to assist you with basic questions regarding things like routine maintenance, troubleshooting, etc. Please understand however, we cannot provide detailed technical or proprietary information. We also request that you treat our hard-working Customer Service representatives with respect. We will not respond to submissions that contain vulgar language or are abusive to our staff.

Be sure to check your spam filter for emails from @ruger.com. Some of our customers have reported not hearing from us and later discovered that our emails had been caught in their spam filter.

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